Thank you for your interest in working with Stage 4 Solutions! We work with leading high technology companies - large, midsized and start ups – on filling gaps across their marketing organizations. We have a diverse set of opportunities across our client base:

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We offer healthcare benefits (medical, dental, vision and acupuncture), disability insurance, workers compensation and unemployment benefits to our employees.

Our goal is to find the perfect match between our team members’ career objectives and our clients’ needs, in order to create long term success for employees and clients – that is our ultimate goal.

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Technical Solutions Support Engineer (FTE) (Santa Clara, CA)

Location : Santa Clara, CA
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No
Job Industry : High Technology - Medium

Job Description :

We are looking for an experienced Technical Solutions Support Engineer for an FTE role at a Software Defined Enterprise Storage start up. This role is in the client’s Customer Success Team and will be responsible for the pre-sales technical support (defining and managing proof of concepts to win deals) and post-sales technical support. This role will partner with Sales Engineers and the Engineering team to win deals and create customer success.

This is a FTE role, at our client’s office in Santa Clara, CA.


  • Customer pre-sales support during customer technology trials, helping customers setup, test and benchmark a solution.

  • Post-sales, pre-production solution design, helping customers develop best practices and operation procedures.

  • Post-sales, production deployment, helping customers troubleshoot and resolve product and ecosystem issues.

  • Testing product workarounds prior to applying a remedy on customer site.

  • Customer advocacy; helping our engineering team to meet customer requirements on quality and functionality completeness.

  • Working with technology partners to resolve ecosystem customer issues.

Required Qualifications :


  • 3+ years of industry experience in testing, system engineering or technical support.

  • Hands-on experience in technical areas: Storage or Networking and Linux.

  • Experience working in a lab, setting up servers, switches/routers and storage devices.

  • Good communication skills to interact with customers in person and via teleconference.

  • Basic scripting skills with Linux shell or python.

  • Server virtualization (Linux, VMWare), highly preferred.

  • Automation and orchestration with OpenStack and Kubernetes, highly preferred

  • B.S. or higher degree in Computer Science or Engineering.

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